Returns & Refunds
Our goal is to ensure you have a good shopping experience, enjoy the product that you purchased and have value for your money. That is exactly why we want to hear from you first about your purchase experience.
Therefore, if for any reason you’re not happy with your purchase, please tell us immediately so we can resolve whatever concern that you may have. We want you to be happy.
Before we go into the nitty-gritty of returns, we want you to know that we’re sad that you’re not 100% satisfied with the items you received, and will work with you to make the returns so easy!
RETURN POLICY
We have a 30-day return policy. In order to return or exchange your purchase, you need to do so within 30 days of purchase. we can’t offer a refund or exchange if 30 days have gone by since your purchase.
RETURN CONDITIONS
To be eligible for a return, the product must be received by us in the same condition that you received it in. It must also be
- in the original packaging with tags
- Unwashed and Unworn,
Note: We do not accept a returned item that’s worn, damaged, washed or altered in any way.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
WE DO NOT ACCEPT EXCHANGE
If you would like to exchange an item for a different color, size, style please place a new order for that item and send back the original order for a refund within 30 calendar days of receipt.
Note: We are not responsible for any shipping charges incurred during the exchange. Buyer is responsible for shipping items back.
RETURN INSTRUCTION
Please contact us immediately with your request. We will provide some instructions about returns and exchanges of the item(s).
After we receive your item, we will inspect the item(s) and send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds are issued through the same payment method. It may take between 5 and 10 business days to get your money back- depending on your payment method.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account or contact your financial institution as it may take some time before your refund is officially posted.
SHIPPING
To return your product, you should contact us to be provided with a mailing address and return code.
Buyer is responsible for shipping costs for returning your item.
ORDER CANCELLATION
We try to process orders quickly to ensure items are shipped. Please note that any cancellation made after an order has been placed will be subject to a cancellation fee of US$0.5 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations. Orders cancelled after it has been processed and shipped will not be refunded because the item cannot be re-routed
Please wait until item arrives and contact us.
COMMUNICATION
We value communication! The entire return process is a hassle- please we encourage you to contact us so we can resolve whatever issue/concern you may have. Use the form below or send email to info@mercuristores.com